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Company: Individual Foodservice, a BradyIFS Company
Location: Bell Gardens
Posted on: January 6, 2022

Job Description:

Responsibilities include:

  • Collections calls in a fast-paced industry with good phone techniques.
  • Follow through with departmental procedures by informing customers of their accounts that need to be on hold.
  • Monitor overdue accounts, by using the company's system or other methods.
  • Locate and notify customers of delinquent accounts by telephone or mail
  • Review the terms of sales, service, or credit contracts
  • Provide customer service regarding collection issues, review account adjustments, and resolve client discrepancies and short payments.
  • Arrange for debt repayments or establish repayment schedules, based on customer's financial situations and final approval by management
  • Ability to process payments through credit cards with customers.
  • Responsible for monitoring and maintaining assigned accounts, customer calls, and customer reconciliations.
  • Accountable for reducing delinquency for assigned accounts by monitoring overdue accounts daily.
  • Advise customers of necessary actions and strategies for debt repayment
  • Perform other assigned tasks and duties necessary to support the accounts receivable department
  • Must follow up effectively with sales department regarding customer accounts, have establish, and maintain effective working relationships with the team.
  • Print reports of the accounts daily and submit to manager for review
  • Analyze aging reports for appropriate course of action
  • When appropriate use via-email to convey any information to the sales representatives, management, and customers.

    Basic requirements:

    High School Diploma, or GED, and 4+ years' experience performing collections related duties.

    Proficient in Microsoft Suite to include Word, Excel, Outlook and 10 key by touch.

    Ability to Multi-task, possesses conflict resolution and negotiation skills in a fast environment.

    General knowledge of telephone etiquette. Ability to calculate figures and amounts such as interest, proportions, percentages.

    Must be Bi-lingual in Spanish

    Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.

    Job Type: Full-time

    Pay: based on experience

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Keywords: Individual Foodservice, a BradyIFS Company, Bell Gardens , Collections, Accounting, Auditing , Bell Gardens, California

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