Receptionist
Company: ProMedica Senior Care
Location: Bell Gardens
Posted on: June 24, 2022
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Job Description:
DescriptionProMedica Senior Care, formerly HCR ManorCare,
provides a range of services, including skilled nursing care,
assisted living, post-acute medical and rehabilitation care,
hospice care, home health care and rehabilitation therapy.The
Receptionist is responsible for creating a warm, responsive
interaction between the facility and customers, meeting specific
administrative needs of residents and families, and providing the
full range of administrative support to Directors. This position
requires tact, sensitivity, and professionalism due to the constant
interaction with residents and families to guarantee their
satisfaction. As the Receptionist, you are a member of the
Administrative Team. The Business Office Manager is the coordinator
of this team.Courteously greeting visitors and directing visitors
appropriately.Operating switchboard and training others for relief
purposes.Efficiently processing incoming and outgoing calls.Filing
and copying documents as needed.Typing correspondence, written
communication and reports from hard copy as needed.In return for
your expertise, you'll enjoy excellent training, industry-leading
benefits and unlimited opportunities to learn and grow. Be a part
of the team leading the nation in healthcare.Location387 -
ManorCare Health Services - Fountain Valley, CaliforniaEducational
RequirementsHigh School Diploma or GED.Position
RequirementsProficient PC skills. Working knowledge of copier, fax
machine, and printers. Ability to operate switchboard, previous
experience with multi-line system. Excellent communication skills.
Demonstrated ability to interact with a range of people in an open,
friendly, customer-oriented manner. Ability to work independently.
Job Specific Details:Safety and SanitationFollows established
safety policies and procedures.Observes safety needs of
clients.Wears and/or uses safety equipment and supplies when
indicated and properly trained to use.Demonstrates job-specific
knowledge of fire and disaster preparedness during drills or actual
situations.Staff DevelopmentAttends and participates in scheduled
in-service training, educational classes and meetings.Attends and
participates in Circle of Care classes.Customer SatisfactionServes
as a role model to foster customer service.Maintains high
expectations & standards for quality client care.Communicates ideas
to improve customer services.Supports center goals.Acknowledges
clients? / families? concerns and initiates action.Administrative
ResponsibilitiesMaintains confidentiality of necessary
information.Participates in staff meetings, department meetings,
and other center meetings and sits on required committees.Follows
HCR ManorCare Policies and Procedures manual. Performs any
miscellaneous work assignments as may be required.GoalsGuarantee
satisfaction and value for clients and families.Create a work
environment that fosters pride in being part of a winning team and
that promotes personal growth.Deliver attractive financial returns
so that we may continue to provide excellent service to customers
and job security and growth to staff.Front Desk
ResponsibilitiesCourteously greet and direct guests appropriately.
Prepare outgoing mail, handle and deliver mail as needed.Distribute
incoming mail to the staff. Operate phone system and train others
for relief purposes.
Keywords: ProMedica Senior Care, Bell Gardens , Receptionist, Administration, Clerical , Bell Gardens, California
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