Dispatcher
Company: Certerra
Location: Rancho Cucamonga
Posted on: February 16, 2026
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Job Description:
Job Description Job Description COMPANY OVERVIEW: CERTERRA
(formerly RMA Companies) is a growing national provider of testing,
inspection, and certification services that support innovation in
new product development, quality assurance, for project delivery,
and engineered solutions for asset management. We are passionate
about contributing to the sustainable development of the
communities we serve. We are a national firm with a global reach
serving national and international clients from 30 offices located
in 10 states and are ranked on ENR’s Top 500 list alongside the
nation’s top firms. With a 60-year history, CERTERRA has a passion
for high-end services, constant innovation, and investment in the
development of world-class laboratory facilities, and interactive
management technologies. Each member of our staff is committed to
service, innovation, and the success of our clients. Job Summary:
The Part-Time Dispatcher is responsible for efficiently
coordinating and dispatching special inspectors to various job
sites, ensuring timely service delivery and effective
communication. This role serves as a central point of contact for
inspectors, clients, and internal teams, managing schedules,
addressing inquiries, and maintaining accurate records of
inspection activities. The ideal candidate will possess excellent
organizational skills, a strong ability to multitask, and the
capacity to remain calm and professional in a fast-paced
environment. Duties: Receive and Prioritize Inspection Requests:
Accept incoming inspection requests from clients via phone, email,
or online systems and prioritize them based on urgency and
logistics. Schedule and Dispatch Inspectors: Efficiently assign and
dispatch special inspectors to job sites, considering their
qualifications, availability, and geographical location.
Communicate Job Details: Provide clear and comprehensive job
details to inspectors, including project scope, specific
requirements, and site contacts. Coordinate with Clients: Act as
the primary point of contact for clients, providing updates on
inspection schedules, estimated arrival times, and addressing
inquiries. Monitor Inspector Status: Track the location and status
of field inspectors using dispatching software or GPS, ensuring
they arrive on time and complete assignments. Adjust Schedules:
Modify and re-dispatch inspectors as needed in response to
last-minute requests, delays, or changes in project requirements.
Maintain Records: Accurately record all inspection activities,
including scheduling details, completed jobs, and communication
logs. Troubleshoot Issues: Assist inspectors with any on-site
logistical problems or communication challenges. Data Entry: Input
and update job-related information into dispatching and
record-keeping systems. Customer Service: Provide professional and
courteous service to both internal staff and external clients.
Education/Qualifications: High School Diploma preferred but not
required.
Keywords: Certerra, Bell Gardens , Dispatcher, Administration, Clerical , Rancho Cucamonga, California
