Service Response Partners: It Support Engineer - Chime Program

Company: Service Response Partners
Location: Bell Gardens
Posted on: April 30, 2021

Job Description:

IT Support Engineer Chime Programbased in Reno, NVAbout This RoleWe are looking for an IT Support Engineer to join our Reno office. The IT support engineer is responsible for providing outstanding computer systems and networking infrastructure for various field offices. You will provide technical support grounded in solid customer service to Chimers in that office, as well as to team members in our Reno, Chicago, San Francisco, and Vancouver offices. This team member will provide technical support directly to employees and contractors who work in various Chime roles. At Chime, it is all about our members. Thus, our team members' technical support needs to be grounded in ensuring reliable customer service to all Chimers. You will support team members in our Reno, Chicago, San Francisco, and Vancouver offices. Important: You must be physically located in Reno, NV.Primary responsibilities for this day-to-day operation IT Support person will include:-- Prioritization and troubleshooting of end-user support calls, root-cause analysis, and issue resolution.-- Ensure service delivery and customer satisfaction exceed your team member's expectations.-- Deliver key performance indicator reports to the management team as outlined.-- Supports the Mission, Vision & Guiding Principles of Chime, and SRP-- Support Mac, Windows, and Chrome operating systems-- Demonstrating strong communication skills by conveying information to others simply and unambiguously:O Be able to write tickets or knowledgebase articles that can serve as a document of clarification and informationo Detail and explain complex concepts to non-technical audienceso Draft comprehensive reports in a grammatically correct, clear, and compelling mannero Assist in building a comprehensive resource (Knowledgebase) by suggesting improvements to existing articles, requesting removal of out-of-date articles, or drafting new KB articlesIn this role, you can expect to:Direct, assist with, and coordinate the following responsibilities:-- Inventory-- Fixed asset trackingo Maintain IT supplies and stock in the Reno officeo Order computers and parts as neededo Maintain inventory records as required-- Resolve IT Support incidents and service requests from Chimers and Chime Contractors, including troubleshooting hardware, software, and network issues-- Support Mac, Windows, and Chrome operating systems-- Be a documentation champion, crafting and refining processes as Chime scalesTo thrive in this role, you must have:Technical and Operation Skills-- Windows experience strongly preferred-- Experience supporting cloud applications and SSO technologies-- Proficient in Microsoft Suite (Word, Excel, Outlook) to provide feedback & transparency-- Ability to handle multiple tasks and projects effectively and concurrently-- Employ a proactive approach to work and the ability to anticipate needs-- Strong prioritization and organization skills to meet deadlines-- Champion refining processes as Chime scales-- Keep great notes from meetings and requests for servicesSoft Skills-- A desire for authentic work relationships-- Positive and professional attitude and demeanor-- Detail-oriented and dedicated to accuracy-- Able to work effectively in collaboration with diverse groups of peopleQualifications-- Bachelor's degree in related field, or some College with additional work experienceo 3-5 years of IT support experienceo Minimum three years of experience providing business operations and IT support-- Valid California or Nevada Driver's License-- Pass a Nationwide FBI Fingerprint Background CheckAbout ChimeChime was created because they believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, they are empowering millions of Americans to take control of their finances. Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through their banking partners, they offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more! They have built one of the most experienced leadership teams in Fintech and were recently valued at over $14.5B. They have raised over $1B in funding from leading investors including DST, Coatue, Tiger Global, General Atlantic, Iconiq, Dragoneer, Menlo, Whale Rock, Access, Forerunner, Crosslink, Cathay, aCrew, and others_________________________________________________________________________Service Response Partners Culture Enjoy Home or OfficeAt SRP, for over 12 years, we have provided our global team members with contentment and security in the remote U.S., Latin America, Asia, and Europe positions. We know how to help our team members enjoy the rewards of working from home and navigate and overcome the challenges.Just add the slippers.You are not required to provide any computer equipment for any U.S. based SRP role. All US-Based SRP positions (remote or in the Office) are furnished (shipped to your home) with a secure company computer system for business use only.At SRP, we're thankful.Our clients are the best in their respective industries. They have incredible products and vital missions. Our teams enjoy working for companies that take pride in their products and services.We are thankful that our clients have trusted our teams who untiringly work for customers success and satisfaction. At SRP, we work hard to ensure our team members have superior training, appropriate technology, substantial benefits that keep them engaged in their role and satisfied with the Company.Join Our Team!Service Response Partners is proud to be an Equal Opportunity Employer. At Service Response Partners, we promote diversity and provide equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know. We do not permit or condone any form of discrimination or harassment by our Company's managers, associates, clients, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation.

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