Customer Service/Traffic Operations Specialist
Company: ViaPlus by VINCI Highways
Location: Anaheim
Posted on: May 8, 2024
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Job Description:
ABOUT US ViaPlus is a global mobility company in the Intelligent
Transportation Systems (ITS) market, specializing in revenue and
services management solutions for the transportation industry. Our
full-featured, single-account back-office technology facilitates
the high-volume transactions, customer operations, and data
analytics required for seamless multimodal mobility. As a VINCI
Highways subsidiary, we are committed to technical innovation and
to promoting a positive mobility experience for all. VINCI Highways
, a VINCI Concessions subsidiary, is a leader in road concessions,
operation and mobility services. We design, finance, build and
operate motorways, bridges, tunnels, urban roads and mobility
services on a network of 4,100 km in 15 countries. VINCI Highways
leverages its expertise to deliver the highest performance and
safety standards and treat drivers to a positive experience. VINCI
Concessions is an international player in transport infrastructure.
We leverage our integrated model to design, finance, build, operate
and maintain some 80 airports, motorways and rail projects in 23
countries, through our subsidiaries VINCI Airports, VINCI Highways
and VINCI Railways. We are committed to shared growth with regions
and are actively making mobility ever more sustainable, efficient
and innovative. MAJOR DUTIES AND RESPONSIBILITIES Include the
following. Other duties may be assigned. The order of the duties
listed does not represent the importance and/or percentage of time
dedicated to each duty. Perform a system check per different
workstations to verify all video surveillance system cameras are
working, as well as toll collection systems Constantly check the
video monitors to verify and locate vehicle accidents, mechanical
breakdowns or dangerous debris in the lanes which could disrupt
traffic flow and/or endanger commuters Monitor the safety and
security of CAS and CHP officers as they provide roadside
assistance or other required duties Perform dispatch duties and
maintain a 24-hour log which chronicles all calls handled by CAS,
including start and end times and the type of service provided
Hourly checks of different workstations to confirm all VSS cameras
and toll collections systems are working and to report failing or
failed systems to ETTM and coordinate with them for their repair
Record traffic accidents/major incidents as requested, onto DVDs
Prepare monthly reports related to events occurring in the 91
Express Lanes and CAS response times Performing other required
functions associated with the above-listed duties, as well as
performing the minimum required number of Initial Image Reviews
SHIFTS Morning Shift: 5:00 am - 1:30 pm (days may differ) Afternoon
Shift: 12:30 pm - 9:00 pm (days may differ) QUALIFICATIONS To
perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Strong Data entry skills Must be able to organize and
write correspondence and memos in a logical/methodical manner Must
have strong language and writing skills Excellent attendance and
punctuality Enjoy providing prompt and timely service to our
clients Ability to read and comprehend normal instructions,
correspondence and memos Must have clear written and verbal
communication skills Ability to effectively present information in
one-on-one situations to customers, clients and other employees of
the organization Ability to apply common sense understanding to
carry out detailed written or oral instructions Ability to deal
with problems involving a few concrete variables in standardized
situations Excellent computer skills are required. Knowledge of
Microsoft Office program, working knowledge of the Windows computer
operating system and experience with other PC-based applications
Ability to accurately prepare reports and log roadway incidents or
other events Accurately relay details in a clear and concise
manner, whether on the telephone or the radio in what can be a
stressful environment Demonstrate the ability to cooperate and
communicate with coworkers and supervisors Demonstrate the ability
to work independently, follow established company procedures and
exercise good judgment EDUCATION AND/OR EXPERIENCE High school
diploma or general education degree (GED) At least one (1) year of
customer service experience preferred SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities in this position. WORK
ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions. While performing the duties of this job, the employee is
regularly required to use hands and reach with hands and arms,
hear, and talk. The employee will be working and navigating on a
computer. The employee occasionally is required to stand, sit,
stoop, kneel, crouch, and walk. The employee may occasionally be
required to lift and/or move up to 20 pounds. The work environment
is usually moderate to loud.
Keywords: ViaPlus by VINCI Highways, Bell Gardens , Customer Service/Traffic Operations Specialist, Hospitality & Tourism , Anaheim, California
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