Field Service Engineer
Company: Orion Talent
Location: Santa Barbara
Posted on: April 18, 2024
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Job Description:
Position Details:
Title: Field Technical Support Engineer
Location: Santa Barbara, CA
Shift: Day shift, typically M - F
Compensation: Competitive base salary ($80k - $90K) depending on
experience and qualifications plus annualized company bonus.
Benefits: Medical, dental, vision and 401K (see website for more
information)
Travel: Less than 30% after the first year as needed to support
customers at different sites
The Field Technical Support Engineer is a visible and key customer
facing role; responsible to provide individual contribution and
Customer Support enabling "Best in Class" post-sale instrumentation
support within assigned region for BNSM, manufacturer of the
world's leading Metrology tools. Field Technical support activity
includes: installation, instrument diagnostics/fix, and on-going
support. Individual must be customer focused, results-oriented,
effective communicator, collaborative, and have strong technical
background to enable our customers to maintain their instrument at
peak performance and maximize productivity for their intended use
case.
--- Provide "Best in Class" post-sale support and drive continuous
improvement of the BNSM customer experience for assigned
region.
--- Execute to current process, procedures, and controls, while
identifying and recommending improvement opportunities.
--- High level of technical understanding and system level
perspective. Experience with Semi Metrology techniques
including
hands-on work.
Essential Functions:
--- Hardware and application troubleshooting capabilities.
--- System level understanding and data analysis and processing
capabilities.
--- Handle advanced maintenance and tool repair.
--- Independency in problem solving and in prioritization and
execution of job.
--- Good judgment on escalation necessity.
--- Determination and ability to work long hours when necessary,
including weekend support if escalated.
--- Excellent presentation skills and customer facing
capabilities
--- Maintain customer satisfaction to high market standards
--- Develop diagnostic and repair methodologies
--- Accurate and prompt reporting skills
--- Other duties as assigned
Environmental Requirements:
--- 35% travel both domestically and internationally
--- Able to work in Government sites, cleanroom, production floor,
& laboratory environments
--- Must have & maintain valid driver's license
Qualifications:
Minimum of bachelor's degree in an engineering field from
accredited university or college with multiple years in a technical
role that demonstrates fulfillment of the above denoted knowledge,
skills, and abilities. Typically, this encompasses 5 years
technical experience coupled with demonstrated leadership and skill
progression. Electrical Engineering background preferred. Will look
at military veterans with strong technical engineering backgrounds
based on military experience and relevant work experience.
Keywords: Orion Talent, Bell Gardens , Field Service Engineer, IT / Software / Systems , Santa Barbara, California
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