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IT Support Specialist

Company: Commerce Casino
Location: Bell Gardens
Posted on: November 22, 2021

Job Description:

Commerce Casino is the world's largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as "Where the World Comes to Play." Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more PRIMARY JOB FUNCTIONS Supports software, hardware, and firmware throughout the enterprise with emphasis in the casino gaming areas. This can include, but not limited to, all casino management systems, user management systems, table gaming systems, IoT devices, desktop systems, servers, etc. Diagnose and resolve customer reported system incidents, problems, and events through the work distribution system (IT Service Management) Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards and industry best practices Troubleshoot system problems for the purposes of isolating and resolving reported issues Administer user accounts and user access with corresponding privileges to systems and equipment throughout the enterprise Proactively monitor and report business system performance Install and maintain network infrastructure device and operating system software (e.g., IOS, firmware) Assist asset management personnel with inventory and asset management (IT Asset Management) Report insights based on field analysis and/or daily work activities that may enhance and continuously improve the customer experience Develop and deliver technical training to educate others or meet customer needs Maintain repair log by component, serial number, model number to ITIL standards Maintain incident tracking and solution database within the IT Service Management system Provide solution at a pace defined by current Service Level Agreements (SLAs) established with internal customers Organize, write and revise technical documentation to ensure best practice protocols reflect current organizational standards Must stay current with company provided training Performs all other work-related duties as assigned The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee's normal line of work. QUALIFICATIONS Work experience required : Basic familiarity With MS Windows PC; Ability to lift typical PC items-approximately 30 lbs; Demonstrates problem solving skills, resourceful and adaptable technical resource with a flexible schedule. Education : Bachelor's Degree or equivalent combination of work experience and education. Industry technical certification(s) a plus. Other requirements : Effective verbal and written communication skills to articulate messages, information, and ideas to a diversity of people; Ability to work unsupervised, prioritize work and make basic analytic decisions. Computer skills; Detail oriented; Excellent organizational skills; Positive/enthusiastic approach to all assignments; Attendance and punctuality are an essential function of the position; Must be clean, well groomed, and have a professional appearance. Other details Pay Type : Hourly

Keywords: Commerce Casino, Bell Gardens , IT Support Specialist, Other , Bell Gardens, California

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