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CX Tech Tier II

Company: VirtualVocations
Location: Bell Gardens
Posted on: July 9, 2024

Job Description:

A company is looking for a Customer Experience Technician, Tier II.
Key Responsibilities:

Interact daily with customers via various communication channels to resolve inquiries within SLA and target goals
Test and verify product functionality to reproduce customer issues
Liaise with other departments to ensure successful resolution of company-wide inquiries and issues

Required Qualifications:

Associate's degree or equivalent 2 years of customer service experience required; 3+ years preferred
Knowledge of mobile apps, connected devices, and digital TV technology
Experience with Zendesk preferred
Proficiency with G Suite and demonstrated competency in learning new software
Must have the legal right to work in the U.S

Keywords: VirtualVocations, Bell Gardens , CX Tech Tier II, Other , Bell Gardens, California

Click here to apply!

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