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Remote Tier 1 Educational Service Desk Technician

Company: VirtualVocations
Location: Bell Gardens
Posted on: January 14, 2023

Job Description:

A non-profit organization dedicated to offering free, online educational content is filling a position for a Remote Tier 1 Educational Service Desk Technician.

Candidates will be responsible for the following:
Handling incoming support incidents and requests in Zendesk
Driving customer communications as part of Inventory/Asset Management & Procurement processes
Supporting software license audits & control processes
Applicants must meet the following qualifications:

CompTIA A+, Google IT Support Certificate or
Equivalent work experience in Help Desk/Service Desk/Technical Support role
Ability to handle incoming support incidents and requests in Zendesk
Ability to work well on a team, take instruction, and learn from mistakes
Ability to successfully manage multiple priorities including urgent tasks
Excellent verbal and written communication skills

Keywords: VirtualVocations, Bell Gardens , Remote Tier 1 Educational Service Desk Technician, Professions , Bell Gardens, California

Click here to apply!

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