Front Desk Agent
Company: Bicycle Casino Hotel
Location: Bell Gardens
Posted on: March 16, 2023
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Job Description:
Job Summary:
Front DeskAgents are responsible for greeting and registering the
guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy.
Responsibilities:
QUALIFICATIONS:High School diploma or equivalent required; College
course work in related field helpful.Experience in a hotel or a
related field preferred.Possess a positive and upbeat personality
with a desire to deliver outstanding customer service to our
guests.Demonstrate the ability to multi-task be detail-oriented and
be able to problem solve in order to effectively deal with internal
and external customers.Must be able to convey information and ideas
clearly.Must be able to evaluate and select among alternative
courses of action quickly and accurately.Must work well in
stressful high pressure situations.Must be effective in handling
problems in the workplace including anticipating preventing
identifying and solving problems as necessary.Must be effective at
listening to understanding and clarifying the issues raised by
co-workers and guests.Must be able to work with and understand
financial information and data and basic arithmetic
functions.Ability to perform numerical operations using basic
counting adding subtracting multiplying and dividingAbility to read
comprehend and write simple instructions and/or short
correspondence and memosAbility to use logic to define the problem
collect information establish facts draw valid conclusions
interpret information and deal with abstract variables for unique
or unfamiliar situationsAn operational knowledge of Microsoft
Office suiteMust be willing and have the ability to work a varied
schedule that may include evenings nights weekends and
holidaysHolds an understanding of hotel products and guest services
(i.e. lifestyle full service resort etc)Ability to participate in
the creation of an enjoyable work
environmentRESPONSIBILITIES:Approach all encounters with guests and
associates in a friendly service oriented manner.Maintain high
standards of personal appearance and grooming which include wearing
the proper uniform and name tag when working (per brand
standards).Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.Comply at all times with
Aimbridge Hospitality policies standards and regulations to
encourage safe and efficient hotel operations.Greet and welcome all
guests approaching the Front Desk in accordance with Aimbridge
Hospitality standards; maintain a friendly and warm demeanor at all
times.Maintain proper operation of the telephone switchboard and
ensure that all Aimbridge Hospitality performance standards are
met.Handle requests for information mail and messages in an
efficient and courteous manner.Answer guest inquires about hotel
service facilities and hours of operation.Answer inquiries from
guests regarding restaurants transportation entertainment
etc.Establish and maintain good communications and team work with
fellow associates and other departments within the hotel.Be aware
of all rates packages and special promotions; Be familiar with all
in house groups; Be aware of closed out and restricted dates.Obtain
all necessary information when taking room reservations and follow
rate quoting scenario.Be familiar with all Aimbridge Hospitality
policies and house rules as well as hospitality terminology.Have
knowledge of and assist in emergency procedures as required.Handle
check-ins and check-outs in a friendly efficient and courteous
manner.Fully comprehend and be able to operate all relevant aspects
of the Front Desk computer system.Ensure logging and delivery of
packages mail and messages as needed to guests and meeting
rooms.Use proper two-way radio etiquette at all times when
communicating with other associates.As needed deliver guest items
such as luggage newspapers messages packages amenities or other
items requested by guests or team membersMaintain an up to date
working knowledge of all property amenities as well as any special
events local area attractions and things to do around the
hotel.Perform other duties as assigned which may include but is not
limited to the following: helping coworkers in other areas of the
hotel maintaining a clean and organized work area and overall
cleanliness and safety throughout the hotel and grounds
Property Details:
The Bicycle Hotel & Casino offers accommodations in Bell
Gardens.Every room is fitted with a flat-screen TV. You will find a
coffee machine in the room. For your comfort, you will find guest
bathrobes, free toiletries and a hairdryer in the private
bathroom.Los Angeles is 7.5 mi from The Bicycle Hotel & Casino,
while Santa Monica is 19 mi from the property. Long Beach Airport
is 11 mi away.
Company Overview:
Explore new opportunities with Aimbridge Hospitality. As the global
leader in third-party hotel management, our growing portfolio
represents 1,400 hotels in 49 states and 20 countries, from top
international lodging brands to luxury hotels, destination resorts
and lifestyle hotels. Our 60,000 associates around the globe are
passionate about serving our guests and driving exceptional
results, and thrive in a culture where everyone is inspired to be
the best. Join a world of possibility with Aimbridge
Hospitality.
Benefits:
After an initial waiting period, those hired into full time
positions are eligible for a competitive benefits package that
includes the following:Medical, Dental, and Vision
CoverageShort-Term and Long-Term Disability IncomeTerm Life and
AD&D InsurancePaid Time Off Employee Assistance Program401k
Retirement Plan
Keywords: Bicycle Casino Hotel, Bell Gardens , Front Desk Agent, Sales , Bell Gardens, California
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